Exchange and return

Choosing online extensions can be difficult, so it is of course always possible to exchange or return your order within 14 days from receipt of your order.

If you wish to exchange or return hairextensions please contact us as soon as possible by

You will then receive a return form by e-mail, which must be filled in and returned to us together with your extensions. The reimbursement will take place within 5 working days after receipt of the return shipment.

Hair extensions should be returned in perfect condition and in the original, undamaged and unopened packaging. Extensions that are worn are not taken back for hygienic reasons.

All shipping costs associated with any return or exchange will be the responsibility of the customer.  The customer will not be refunded for any shipping costs that they have paid in the initial order, including international orders.